While thousands of people were able to access our first live broadcast concert both on and off Facebook without issue on Sunday, March 7, some people experienced technical difficulties and ultimately missed the concert. We recognize that this is disappointing.
The Live Broadcast Cabaret Concert Series is a collaboration with Music Performance Trust Fund. They chose the Facebook platform for its unique feature that allows the stream to be restricted to Canada and the U.S. in compliance with their mandate. They have let us know that Facebook is the only public platform that offers this feature. Part of their mandate is also to ensure that digital concerts are live in real time, which is why the concerts are not filmed and made available after they air.
These are the first live broadcast concerts we have ever done. It is a learning experience for all of us. It is unclear why the broadcast link worked for most people and not for others. There does not appear to be one specific device or browser causing the issue. One thing that is clear is that people with Facebook accounts were successful in viewing this free concert.
Moving forward, we suggest that patrons create a free Facebook account in order to ensure access to the Live Broadcast Cabaret Concert Series. The account does not need to be used for anything else and can be deleted once the series is over.
How to create a Facebook account:
1. Go to www.facebook.com and click Create New Account.
2. Enter your name, email or mobile phone number, password, date of birth and gender.
3. Click Sign Up.
4. To finish creating your account, you need to confirm your email or mobile phone number.
We hope that you will consider creating a free Facebook account, or connect with a friend who has an account, so that you can join us for the remaining concerts in this series. We will send the link to view each concert approximately an hour prior to the start time each Sunday.
Refreshing A Web Page
If you choose not to create a Facebook account and continue trying to view the live broadcast in a browser window, you may find more success by refreshing the web page just as the concert is scheduled to start. If a change has been made to a web page (such as when the broadcast goes live or we update the link to the concert on our website), you will need to refresh the web page in order to see the updated information – refreshing the page tells the browser to go back to the server and see if there is anything new. Look for the "Refresh" icon and click it. It's a circular arrow-shaped icon at the top of the browser window, often found in the upper-left side. Alternatively, you can close the web page and reopen it and the content should automatically refresh.
Thank you for your patience and understanding. We appreciate your support so much.
The Drayton Entertainment Team