Duty of Care / Drayton Entertainment

Drayton Entertainment Duty of Care

As you plan your trips to the theatre, know that our number one priority is ensuring that you feel safe, comfortable, and confident with your decision to enjoy live theatre again. Our Duty of Care adheres to local and provincial health guidelines and is subject to change in response to current conditions throughout the season. We have been awarded the World Travel and Tourism Council/Tourism Industry Association of Ontario Safe Travels stamp for adopting proper, standardized health and hygiene protocols. This stamp is globally recognized as an indicator that enhanced COVID mitigation protocols are in place.

We have been awarded a Safe Travels stamp by the World Travel and Tourism Council / Tourism Industry Association of Ontario for adopting proper, standardized health and hygiene protocols.

General Compliance Requirements

Vaccination Status

There are no vaccination requirements to attend our performances. Should government regulations change, Drayton Entertainment must comply with Province of Ontario and public health guidelines that are in effect at the time of the performance.

Masks

We continue to encourage masking for anyone that wishes to wear one; it is not a requirement to attend our performances. The Government of Ontario advises all Ontarians to wear a tight-fitting, well-constructed mask in crowded indoor public spaces, especially those at higher risk of severe infection.

Auditorium Capacity Limits

Drayton Entertainment is offering a number of Reduced Capacity performances for each production staged during the 2023 Season. The maximum capacity for these select performances is 66% (1/3 reduction). The audience capacity for each performance is marked in the show calendar.

Screening

As a courtesy to fellow theatregoers, anyone entering a Drayton Entertainment facility is strongly encouraged to self-screen for symptoms of COVID-19. If an individual has symptoms of COVID-19 and tests positive, they shall stay home.

Arrival

Timing

Arrive early! The auditorium opens 30 minutes prior to the start of the performance.

Ticket scanning

Patrons may choose print-at-home tickets or bring their e-tickets on their mobile device on the day of the performance. Mailed tickets are also available.

Lounge Services

Patrons may purchase drinks and snacks before the performance and during intermission to enjoy inside the theatre. We encourage pre-ordering intermission drinks and snacks before the show to reduce line-ups. Items will be waiting for you at the pre-assigned number.

Assistive Listening

Complimentary assistive listening devices are cleaned with minimum 70% isopropyl alcohol between uses.

While at the Theatre

Cleaning

Enhanced cleaning measures have been put into place including increased cleaning of high-touch surfaces. The use of electrostatic sprayers allow for an even coat on various surfaces, ensuring a more thorough disinfection. Our cleaning team regularly sanitizes common contact surfaces and washrooms.

HVAC / Air flow / Ventilation

Our theatres are equipped with modern mechanical ventilation systems that exchange the air in our public spaces every 15 minutes. We equip our HVAC systems with high quality filters to capture particles and clean the air. Our units are operating 24/7 to ensure fresh filtered air is in all public spaces at all times.

Directional Signage

Single direction foot traffic is in place in high traffic areas, such as washrooms and lounge ordering.

Sanitation Stations

Hand sanitizer is available at designated points throughout the venue.

Plexiglas Barriers

Barriers have been installed at our bars and box offices.

House Programs

Performance programs are available digitally to ticket purchasers and issued by email prior to the performance. They are also available online at www.draytonentertainment.com. This is part of our effort to reduce our carbon footprint. Thank you for supporting this greening initiative!