bottom of red curtain above dark wood stage floor

Tickets

Please note: Wheelchair seats are not yet available for purchase online. Please call the box office at 1-855-372-9866 to reserve your wheelchair seating now.

Ticket Prices

Single Tickets (Per Ticket) 2021 Holiday Programming
Regular Performance $45 +HST
Groups of 10 or more $42 +HST
Under 30 $30 +HST

All ticket prices are subject to Harmonized Sales Tax (HST).

Subscriptions

Please note: Subscriptions are not available for our 2021 holiday performances.

About Your Tickets

Ticket Policy Terms & Conditions

  1. Your safety and comfort is our top priority. A 2021 Holiday Season Worry-Free Guarantee is applicable to all performances scheduled until December 26, 2021. Learn More
  2. Per Province of Ontario regulations, all patrons 12 years of age and older must be fully vaccinated to enter a live theatre facility. Learn More
  3. Artists, programs, prices, and times subject to change without notice.
  4. Everyone entering the auditorium must have a valid ticket.
  5. Babes in arms and children under the age of two are discouraged.
  6. All youth must be seated with an adult.
  7. Please be quiet. Any person whose presence or conduct is deemed disruptive or objectionable may be asked to leave by management. Expulsion cancels and forfeits the ticket, including all claims to a refund.
  8. The holder is responsible for inquiring about procedures and rules regarding refunds and/or exchanges for other events.
  9. The theatre is not responsible for tickets sold by unauthorized entities.
  10. Policies and procedures are subject to change without notice.

Drayton Entertainment 2021 Holiday Season Worry-Free Guarantee
Your safety and comfort is our top priority. Book your tickets knowing that the following flexible options are available if needed, for whatever reason:
1.    If any level of government puts any restrictions in place prohibiting large gatherings at our venues and your performance is cancelled, or it is postponed or rescheduled, you will receive your choice of a credit on your Drayton Entertainment ticketing account for future use, or a full refund for that performance.
2.    If you are experiencing any COVID-19 symptoms on the day of your purchased performance, you must stay home for the safety of other guests, staff and artists. You may opt for a flexible ticket exchange, credit on your Drayton Entertainment ticketing account, or a full refund. Please call 1-855-372-9866 or email boxoffice@draytonentertainment.com prior to your show time.

Vaccination Status
To comply with Province of Ontario regulations, all patrons 12 years of age and older must be fully vaccinated to enter a live theatre facility. Proof of this status must be provided as either a paper receipt or displayed on a mobile device, along with government-issued photo identification that matches the vaccination documentation.

Exceptions will be made only for patrons who provide proof of exemption as required by the Province.

Children under the age of 12, accompanied by an adult who meets all of the requirements, are permitted into the theatre. Please take note of the age recommendation for each production, being mindful that there is no official rating for live theatre. We encourage you to use your judgment based on your child’s age and maturity level.

Paying For Your Tickets
We accept VISA, Mastercard, American Express, Drayton Entertainment Gift Certificates, money orders (in Canadian funds), cheques, and we’ll even accept cash.

Picking-up Your Tickets
Tickets for any Drayton Entertainment production can be picked up at the Box Office at each facility. For tickets purchased by phone, if your selected performance is within 7 days of the time you placed the order, we will hold the tickets at the Box Office. Otherwise, your tickets will be sent to you through Canada Post. Express Mail is available at an additional fee.

Inclement Weather Policy
Performances are rarely cancelled. In the event of a severe weather cancellation, a notice will be posted on this website and Box Office Representatives will contact ticket holders to discuss alternative ticketing arrangements as soon as possible.

Theatre Etiquette

  • Unless there is an emergency, plan to stay seated during the performance.
  • Cameras and recording devices are prohibited inside the theatre.
  • Mobile devices must be turned off during the show.
  • In consideration of those who have allergies, please refrain from wearing scented products.
  • Please be quiet. Any person whose presence or conduct is deemed disruptive or objectionable may be asked to leave by management. Expulsion cancels and forfeits the ticket, including all claims to a refund.
  • Latecomers are seated at a suitable break in the show at the discretion of management.

Duty of Care

Our number one priority is ensuring that our patrons are safe, comfortable, and confident with their decision to enjoy the magic of live theatre again in person. Please click here to read our comprehensive plan that adheres to local and provincial health guidelines. 

Treats in your Seats

Lounge services are currently closed.

Accessibility

Accessible Customer Service Policy
Drayton Entertainment is proud to be completely accessible at each of its seven venues and through its Customer Service Policy, is committed to providing reasonable accommodation to patrons with disabilities.

Drayton Entertainment currently recognizes both the CNIB Card and the Access 2 Entertainment Card. Patrons with disabilities presenting valid cards from one of these two programs will be provided with a complimentary ticket for their support person, if requested.

Each Drayton Entertainment theatre has dedicated seating areas to accommodate patrons with disabilities. Service animals and support persons are always welcome. Complimentary infrared headsets for the hearing impaired are available at the box office prior to the performance.

Wheelchair, Booster, Hearing Assist and AED
All venues are wheelchair accessible and are equipped with special seating locations. Please call our box office toll free to reserve wheelchair accessible seats at 1-855-372-9866. Patrons using wheelchairs are requested to arrive no later than 30 minutes prior to the performance. Complimentary hearing assist devices and booster seats for children are available on a first-come, first-served basis. Public Access Automatic External Defibrillators are located in the lobby of each facility.

Feedback Process
Feedback about the delivery of services to persons with disabilities is welcomed, as it may identify areas that require change and assist in continuous service improvement. Such feedback may be by telephone, in person, in writing, or by delivering an electronic text via email, on diskette or otherwise. Drayton Entertainment will make best efforts to provide a response in the same format in which the feedback was received.

Where possible, feedback will be addressed immediately. Some feedback may, however, require more effort to address and may need to be reviewed before any action is taken. Drayton Entertainment will respond within 21 working days.

Feedback may be provided directly to:
Ellen Berwick
Director of Audience Services
Phone: (519) 621-5511 ext. 253
Email Ellen

Accessibility for Ontarians with Disabilities Act (AODA)
Our Accessibility for Ontarians with Disabilities Act (AODA) Customer Service Policy is available online. This policy is available in multiple formats upon request.

Multi-Year Accessibility Plan
Our Multi-Year Accessibility Plan is available online. This policy is available in multiple formats upon request.

Requests can be made to:
Natasha Hopf
Human Resources & Artistic Administrator
Phone: (519) 621-5511 ext. 240
Email Natasha

Our Personal Information Privacy Policy

Patron & Donor Privacy Protection Commitment
At Drayton Entertainment, we respect the rights of our customers, supporters and other stakeholders to personal privacy.  We are committed to protecting the confidentiality of personal information and subscribe to all the safeguards standardized in the Personal Information Protection and Electronic Documents Act (PIPEDA), the federal privacy law for private-sector organizations which sets out the ground rules for how businesses must handle personal information in the course of commercial activity.

Collection of Information
Drayton Entertainment collects personal information in order to complete patron requests, ticket orders, charitable donations, and enhance the theatregoing experience as much as possible. Most of this information is collected when a patron requests a brochure, purchases tickets, makes a donation, signs up for email correspondence, enters a contest or fills out a survey.

Depending on the patron’s relationship with our organization, such information may include: home address, phone and fax number(s), email address(es), credit card number(s), date of birth, name(s) and age(s) of spouse/partner, a complete record of all tickets purchased and donations made, requests and/or feedback, and preferences or special needs identified by the patron, such as special access seating or hearing assistance devices.

Personal information is only used for the purpose(s) for which it is collected, or with the consent of the individual, or as required or allowed by law. Drayton Entertainment does not lend, rent or sell its patron list to any organization or individual. There are limited circumstances when it is necessary to send patron information to a third-party – such as the preparation of a direct mail campaign or conducting research. In these instances, only the information relevant to the purpose stipulated is provided and is subject to strict terms of confidentiality.

Drayton Entertainment may contact patrons by mail, phone or email. As a registered charitable organization, Drayton Entertainment is exempt from the National Do Not Call List. However, we are committed to ensuring that patrons do not receive an unreasonable number of letters, phone calls, or emails.

Restaurant, Accommodation & Package Reservations
The purchase of dining reservations, overnight accommodations, and other packages are made with Drayton Entertainment and its selected partners. As such, personal information pertaining to patron bookings are transferred to ensure the terms of sale are fulfilled, including the subsequent communication of any details prior and post visit. This information may include name, mailing address, phone number or email address.

Secure Web Server
Drayton Entertainment’s website is housed on secure servers to ensure that every transaction made by a patron on our website is secure. We keep your personal information protected through Secure Server Technology, using encryption for the secure exchange of data between the patron and our system. The website is secured using a Digital Certificate, which ensures that all information sent to us via the World Wide Web is encrypted.

Credit Card Numbers
Drayton Entertainment’s system passes the credit card information through, but does not retain any credit card numbers on the web server. As such, credit card information must be provided with each transaction for the security of customers.

Mailing Lists (E-News, Show-Related Emails, Group Communications)
Drayton Entertainment provides a number of free email-based communications to patrons providing express or implied consent through their business relationship with our charitable organization. As a service to our customers, show-related emails are sent both in advance and after a performance they have purchased tickets to highlighting key information about the performance.

Any electronic correspondence sent to patrons by Drayton Entertainment will always offer the option to be removed from the email/electronic mailing list through an unsubscribe mechanism, in compliance with Canada’s Anti-Spam Legislation.

Accountability
All patron information, including passwords and credit card numbers, is encrypted. All forms on our website (www.draytonentertainment.com) are secured so personal information stays safe. Drayton Entertainment assesses new technology for protecting customer information on an ongoing basis.

For more information about PIPEDA, visit the website of the Privacy Commissioner of Canada (www.privcom.gc.ca).

For further information about the National Do Not Call list, please visit www.crtc.gc.ca.

If your information or preferences change, or if you no longer wish to receive communication from Drayton Entertainment, please call 1-855-drayton (372-9866) or online here.

Please direct questions and concerns to:
Ellen Berwick
Director of Audience Services
Phone: (519) 621-5511 ext. 253
Email Ellen

Other Safeguards For Your Protection
Drayton Entertainment Staff is informed how to respond to internal and external privacy questions:

  • Requests for Personal Information
  • Requests for correction or removal
  • Complaints from the public

Drayton Entertainment Staff is provided with overall training on Drayton Entertainment's responsibilities under the Act.

Drayton Entertainment publishes its Personal Information Privacy Policy practices on its website and informs customers in its season programs and/or annual brochure that the information is readily available on its website.

Drayton Entertainment obtains written assurances from any mailing houses it uses that the Personal Information provided will be used only for its intended purposes and that it will be securely stored.

Drayton Entertainment updates information periodically when the customer contacts us to ensure up-to-date accuracy.

Drayton Entertainment periodically checks its safeguards are in place to prevent improper access, use, disclosure, or disposal.

Drayton Entertainment's Personal Information Privacy Policy is subject to change from time to time, and will be reviewed periodically for changes. If changes are made, Drayton Entertainment will provide notice of the changes by posting the amended policy on this website.