Our Personal Information Privacy Policy

New federal legislation, entitled the Personal Information Protection and Electronic Documents Act (PIPEDA), came into force as of January 1, 2004. PIPEDA requires that Personal Information must be gathered with consent for a reasonable purpose, used for the limited purposes for which it was gathered, be available for the owner's inspection and correction, and be stored securely.

At Drayton Entertainment, we respect our customers', friends', and supporters' rights to personal privacy. It has always been our priority to safeguard any Personal Information we receive, and we are committed to full compliance with the Privacy Laws that relate to our charitable arts organization. Our privacy policy is based on the principles that are set out in the Canadian Federal Privacy Law.

Drayton Entertainment is obligated to collect information by fair and lawful means and to provide Personal Information Policies that are clear, understandable, and readily available.

Drayton Entertainment's Personal Information Privacy Policy is meant to describe what types of identifiable information about our contacts (Personal Information) we collect and use, why we do so and whether and to whom we disclose it. This policy is also meant to describe how our customers can contact us with any inquiries or complaints, or to exercise their rights under the Privacy Laws, including their right to access and modify their Personal Information.

What Is Personal Information?

Personal Information is information about an identifiable individual, such as a name, address, and coordinates, e.g. email address, telephone number, etc. Essentially, this is information on how to contact an individual or organization by mail, phone, fax, or electronically.

What Types of Personal Information Do We Collect, and Why?

Personal Information usually comes to us in connection with a ticket purchase, donation, request for information, volunteer involvement with Drayton Entertainment, or third party's relationship with Drayton Entertainment in its professional capacity. When people request Drayton Entertainment materials or order tickets to our productions or fundraisers (or in some cases, purchase raffle tickets), we ask for their name and contact information. We may also need personal financial information such as credit card numbers, if payments are to be made to Drayton Entertainment for a donation or to purchase tickets to a production or a fundraising event.

We use Personal Information for two main purposes:
(i) to provide individuals and organizations with information and newsletters about Drayton Entertainment, events and activities which we believe will be of interest to them; and
(ii) to solicit the support of individuals and organizations for Drayton Entertainment productions and/or fundraising initiatives. Of course, and necessarily so, we also use Personal Information in any correspondence between Drayton Entertainment and said individuals and organizations. We may also use Personal Information to gather information for survey purposes.

Personal Information is normally contained within our ticketing system and includes names, addresses, credit card numbers, etc. Hard copies of credit card transactions are stored with other accounting data. Charitable donors lists used to create monthly charitable receipts are also securely stored in the accounting department.

We keep Personal Information (including archived records of all persons and organizations which have supported Drayton Entertainment in the past) for a reasonable period of time in order to fulfill our primary purposes, or in accordance with usual business practices. Personal Information may be kept longer if required or permitted by law. In general, however, Drayton Entertainment destroys, erases or makes anonymous Personal Information that it no longer needs in order to fulfill the purpose of which it was collected.

Protecting Personal Information

Drayton Entertainment keeps Personal Information in strict confidence. Access to its database is firewall and password protected. Correspondence containing Personal Information (originals or copies, including financial information) is secured in locked files.

Do We Disclose Personal Information?

Unless release is required or permitted by law, we do NOT disclose Personal Information to third parties. In particular, we will never sell, lease, or trade Personal Information to third parties for any reason. We will not use Personal Information for any purpose other than those described above, without prior consent.

Consent

Any individuals and organizations who DO NOT want us to continue to use their Personal Information in connection with ticket sales solicitation, newsletters, fundraising-related correspondence, or any other purpose, may request that all said Personal Information be removed from our files and database. Updates or corrections of any Personal Information will also be done promptly, upon request.
Getting In Touch With Us
Individuals and organizations who want to:

• Know more about our privacy policies and practices
• Have access to their own Personal Information
• Raise a concern about our collection, use or disclosure of Personal Information

You are encouraged to contact Drayton Entertainment's Privacy Officer at:
Mr. Frank Parks
Privacy Officer
Drayton Entertainment
P.O. Box 10
Drayton , ON N0G 1P0
(519) 638-5511 ext.244
frank@draytonentertainment.com

Other Safeguards For Your Protection

• Drayton Entertainment Staff is informed how to respond to internal and external privacy questions:
• Requests for Personal Information
• Requests for correction or removal
• Complaints from the public
• Drayton Entertainment Staff is provided with overall training on Drayton Entertainment's responsibilities under the Act
• Drayton Entertainment publishes its Personal Information Privacy Policy practices on its website and informs customers in its season programs and/or annual brochure that the information is readily available on its website.
• Drayton Entertainment obtains written assurances from any mailing houses it uses that the Personal Information provided will be used only for its intended purposes and that it will be securely stored
• Drayton Entertainment updates information periodically when the customer contacts us to ensure up-to-date accuracy
• Drayton Entertainment periodically checks its safeguards are in place to prevent improper access, use, disclosure, or disposal
• Drayton Entertainment's Personal Information Privacy Policy is subject to change from time to time, and will be reviewed periodically for changes. If changes are made, Drayton Entertainment will provide notice of the changes by posting the amended policy on this website.